Refund policy

If for any reason you are unhappy with an item that you have received and wish to return it, please contact Low On Time as soon as possible. Once we have received the item, we will perform an assessment on it and decide on the best resolution. Items sent back to us without first requesting a return will not be accepted. 

From here, one of the following outcomes will be reached:

You can return an item to either Exchange or receive a Store Credit. We will not issue an Exchange or Store Credit if it has been longer than 30 days since the item was purchased.

• We do not offer Refunds; you can only Exchange for a new item or receive a Store Credit.
• The item must be in the condition that it was sold in (ie: brand new). Once the item has been worn, it cannot be returned; we will not accept an item that shows signs of wear.
• The Store Credit will be valid for 12 months from the date of the return.
• The Exchange or Store Credit will be of the same price value as the item that was returned, as shown on the original receipt.
• You must cover shipping for the return of the item.
• If a new item is to be sent back to you, there will be a $10 shipping charge payable by you.
• The item must be returned in the original box it was sold in, including original tags, warranty and instruction booklet. The original receipt is also required.
• We will not accept an item that has been modified or engraved.
• We cannot accept returns on sale items.

Check the enclosed manufacturer's warranty for the warranty terms of your watch.

• Please contact us first if you are experiencing problems with your watch. From there, we will assist you in finding the best solution to your problem. We will comply with the New Zealand Consumer Guarantees Act.    
• Once we have assessed the watch, we will either replace, repair or refund the item.
• If required, we are able to send the watch back to the manufacturer for them to assess. Once repaired, we will return the watch back to your original purchase address free of charge.
• We will continue to keep in contact with you via email or phone for the duration of the claim.
• We do not offer reimbursements for any warranty repairs that have been completed by another party.

If there is a Manufacturers Defect, it will be covered under the warranty of the watch.

• The Manufacturer will repair the watch, or...
• If this can not be done, the Manufacturer will replace the watch with another watch of the same model, or...
• If there is not currently any stock available of that model, you will receive a full Refund or Store Credit.

Questions

If you have any questions, or need any assistance with your watch or order, please contact us on 04 260 0088 or info@lowontime.co.nz.